Frequently Asked Questions

Everything you need to know about shopping with C’Moi

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.

Are the products on C’Moi authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and brand partners.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, C’Moi ships to customers within North America. We are working on expanding our logistics to offer international shipping in the near future.